Your Student Account
You’ve been granted access to the DataVaultAlliance platform as a result of enrolling in the CDVP2 course. This article helps you with an understanding of what you have access to.
What does my CDVP2 enrollment provide to me?
- 180 day access to the on-line CBT Video based portion of the CDVP2 course.
- Ability to reply /add comments to any lesson in the CBT video based lessons
What Happens to my Account after the account expires?
- You may opt-out of marketing emails at any time
- Access to the CDVP2 On-line materials will end
- Your account will stay on the platform, unless you request us to remove it.
My Courses
You can find your courses by clicking My Account > My Courses menu. You can see all courses you have previously had access too, including the ones you currently have access to. If you click on a course and it redirects you to the HOME PAGE of the website, then your access to that course has expired.
Expiration to courses and materials is managed by the groups you are enrolled in.
My Groups
You can now see which groups you are enrolled in. All groups will be shown as either Active or Expired. Active groups have an active subscription allowing access to the assigned course materials.
To view the groups you are enrolled in, follow the steps below:
- Click My Account (menu)
- Directly on the My Account Page – a list of your groups and the corresponding expiration
Your groups are managed either by DVA, or by attending WWDVC, or by an authorized training partner. These are not public groups.
My Downloads
Your downloads will be located INSIDE of a course. Navigate to the course you are enrolled in, IF you see the downloads tab then you still have access to the course, the materials and the downloads. If you do NOT see the downloads tab, then your course access has expired.
In order to download the item, you must be logged in first. The links that provide the downloads expire, and cannot be shared outside the platform.
Changing My Email Address
You might need to change your email address, due to job change, or simply because you wish to do so. This article covers the steps to take to change your email.
You can change your email even if your course-access subscription has expired.
Your Email is stored in 2 places:
- My Account > Edit Profile > Contact Info
- My Account > Edit Profile > Billing Address
What if my email is my old work email and I can’t remember my password?
If your password reset email will go to your old email address and you no longer have access to that account via an old email address, follow the instructions below for an email reset.
- Contact Us, and fill in the subject: Please change my email address.
- NOTE: We will ask you to VERIFY that you own the new email address before we will make the change.
Follow the steps below to CHANGE your email:
- Log in using your old email address
- Navigate to: My Account
- Click Edit Profile
- Update your CONTACT email address
- Scroll down and update the Billing Email Address
- Click Update (Bottom of My Account Edit) screen
Passwords and Forced Reset
Your password can be reset by:
- Log in, navigate to My Account > Edit Profile and reset your password
- Clicking “Lost your password?” on the LOGIN FORM, validate the email it sends by clicking the link to reset your password
- Forced Password Expiration: every 6 months, we send you an automatic email – forcing you to reset your password.
Not resetting your password every 6 months will result in immediate deletion of your account from our Learn System, and all access to your courses will be cut.
Resetting Passwords
What if my email has changed? and I no longer have access to the old email address?
If you need to reset your password, but feel caught because the account on our platform has your old email attached to it, please read our instructions here: Changing Your Email Address (before attempting Password Reset)
Logged Out Users:
- Go to our Login form
- Click “Forgot Your Password?” link
- Enter your existing email address ** this must match the current account email we have on-file **
- Click: Password Reset
You should receive an email from: @mail.Datavaultalliance.com domain, within 10 minutes. Note: If you are on GMAIL (google mail) and you are “pulling” emails from other accounts, the refresh rate is approximately 15 minutes. Once you receive the email, click the link and follow the instructions.
Can I get Locked Out?
Yes, if you reset your password too many times (more than 3 times in a row), you can lock your account for 2 hours. If this happens, please wait 2 hours, then try again.
Logged In Users:
- Go to: My Account Menu
- Click “My Account” at the TOP of the menu
- Click “Edit Account”
- Scroll down to: Password * section
- Enter your new password
- Confirm your new password
- Click “UPDATE” at the bottom of the page
Congratulations! Your password has been reset. There is nothing more to do.
What if I don’t receive a Password Reset Email?
If you don’t receive a password reset email, then please read further on this page about not receiving emails.
What if I can’t log in anymore?
If the login page says your account does not exist, please CONTACT US for more information before proceeding.
What if I can’t remember my old email address?
Please use the CONTACT US form here on the site to tell us a bit about yourself. We will try to locate the account you have with us and let you know what your email is, and if you have an account on our system.
What if I still have an issue?
Please use the CONTACT US form here on the site, and let us know how we can help further. However, please don’t contact us until after trying to resolve the issues following the steps above.
Managing My Credentials (Accredible.com)
We are happy to integrate digital credentials with your account. We have signed up for https://Accredible.com – digital credentialing services. Today, the credentials we will put on Accredible are:
- CDVP2 (Certified Data Vault 2.0 Practitioner) Certificate AND Badge!!
- CDVP2.1 (Certified Data Vault 2.1 Practitioner) Certificate and Badge!!
How do I Log In to Accredible.com?
There are very specific instructions for you to log in to Accredible.com:
- https://help.accredible.com/logging-in-to-accredible-as-a-recipient
- Another helpful Document: https://help.accredible.com/use-your-digital-credentials
How Accredible.com describes themselves:
Our digital certificates and badges enable organizations to award their students with proof of skill, individuals to prove their credibility, and for employers to identify the ideal job candidate. https://www.accredible.com/about
What does this mean to you?
- Certificate Validation (for everyone that wishes to do so)
- Certificate Sharing (on your social media)
- New! CDVP2 Badge Icon (for sharing on your social media)
Do I need an account on DataVaultAlliance.com to have my certificate on Accredible?
No. However, to tell us about your certificate (if you don’t have one housed with us yet), you will have to fill in this form: https://learn.datavaultalliance.com/forms/cdvp2-accredible-certificate-request/
What if the email I had for my CDVP2 exam doesn’t match my desired Accredible.com Email today?
You cannot change your Accredible Email that we assign. You will need to use the Wallet Feature (linking feature) on Accreible.com to link your certificate to your new email addresses. Click HERE for more information.
Your Accredible Email (only found in your Account) is set every time you receive a certification from DataVaultAlliance.com. It is automatically updated to your current email address. We understand your email addresses change over time, which is why we encourage you to setup a wallet with linked certifications on Accredible itself.
Does my Accredible email have to match the email address on DVA?
Short answer is No. None of the email addresses are required to match, however you may receive additional benefits by having them match (at least in the beginning). We recommend:
Your DVA email
should match your WWDVC email (registration)
should match your Accredible Email
Will my Accredible.com email continue to match my account going forward?
Your accredible.com email will not “match” in the future, especially if you change your job, and then – change your DVA email or your WWDVC registration email. Credentials assigned on Accredible.com are assigned to ONE email address, and always associated with that email address going forward.
Please use the Accredible Wallet / Linking feature as discussed earlier: Click HERE for more information.
Can I link multiple Accredible email addresses together?
You may link multiple credentials with multiple emails that are on Accredible.com – within your own Accredible.com account – please note: this is not something we are allowed to do, this is something YOU have to do in your own account on Accredible.com. See their help article HERE: https://help.accredible.com/should-i-link-an-email-address-in-my-credential-wallet
Where do I get my certificate when I pass the CDVP2 exam?
As of: 18 JULY 2021, you are granted a CDVP2 certificate automatically, and it will be housed on Accredible.com going forward.
Is there any cost for Accredible.com? Will I be charged?
If you send us a request, and upload a copy of your certificate that we can verify with our database, we will add you to the Accredible.com website. To send us a request fill in this form: https://learn.datavaultalliance.com/forms/cdvp2-accredible-certificate-request/
How do I Correct or Change name on the Certificate?
According to Accredible.com support here are the instructions: Your credential wallet was opened using the name of the first credential issued to you. When the name on the credential is updated, this does not automatically affect the credential wallet name. To update the credential wallet name you must:
- Log in to their credential wallet at www.credential.net.
- Click on the name in the top right-hand corner of the wallet.
- From the drop-down menu that appears, click ‘Settings.’
- Under the ‘Profile’ section, update the ‘Name’ field to the correct name.
- Click ‘Save.’
NOTE: Make sure you’ve setup your password after following the LOGIN Instructions: https://help.accredible.com/logging-in-to-accredible-as-a-recipient
Membership and Subscriptions
You may have only ONE active membership subscription at a time. This includes: Starter, Enhanced, or Professional Membership. You can maintain your membership by keeping your payments active with good credit card information. You will receive “about to expire” emails for your membership before they expire. Once your membership expires you will not be able to renew it. If you want a membership after expiration, you must purchase membership again. We encourage you to use the same email address as your previous membership – in order to avoid multiple email accounts with our systems.
We have three levels of membership:
- Starter Membership
- Enhanced Membership
- Professional Membership
Each level of membership has its’ own benefits, events, resources, downloads, and course materials to access.
Not Receiving Emails?
If you, or your group members aren’t receiving email, then please take the following steps:
- Check your SPAM folder – it may have ended up there.
- Check your TRASH folder – it may have automatically ended up there.
- If it’s not in your SPAM folder, and you’re using personal email / non-company email address, then check with your email provider – or go to your “email management settings” and white-list the email domain: MAIL.datavaultalliance.com
- If it’s not in your SPAM folder, AND you are using a corporate email, speak with your email server System Administrators. Ask them to: check their trash folders / spam catchers, AND ask them to white-list the email domain: mail.datavaultalliance.com
If you cannot get your company or your email host provider to whitelist the domain, then you will *not* receive any emails from mail.datavaultalliance.com. This will include: any future password reset email, account notifications, expiration’s, notifications about replies to your topic, forum / topic subscriptions and so on. If you are not receiving any emails, chances are – everyone you try to invite to your group (if you manage one) will also NOT receive any emails.
I never Received my Welcome Email / Login Details, what should I do?
Unfortunately, if you never received your welcome email or login details, and they are not in your SPAM or TRASH folder, then chances are very good that our emails are already blocked by your corporate email server / company’s email server. In this case, you will not receive any emails from us until you resolve the issue with your company’s email system administrator. There is (sadly) nothing more we can do to assist you. Again, you need to ask your company to white-list the domain: mail.dataVaultAlliance.com
What Emails will you NOT see?
Without white-listing our domain, you will miss ALL of the following emails (and a few more)
- Welcome Email / account creation details including username and password.
- Password Reset emails & instructions
- Product Expiration emails
- Special deals, offers, discount coupon notices
- Newsletters
- Announcements
- Early Bird registration specials
- and quite a few more.
Wordfence or Sucuri Block
- You attempted to reset your password too many times
- Your VPN (work VPN) configuration is blocking JavaScript and / or Cookies
- Your work VPN is hiding browser details (empty browser details typically indicate bots and hackers to the security firewalls, which results in a block or ban)
- Your browsing our site incognito (which usually is not an issue, unless again your browser security settings are hiding browser details or blocking javascript and / or cookies from our site)
- You did not agree to the privacy policy or the cookie policies
- You’ve setup extremely high security settings on your own computer, and have not white-listed our domain: *.datavaultalliance.com
- Your companies’ firewall has been breached and marked for spam / hack attempts in the worlds’ blacklists
- Your computer is compromised and your machine has a virus or a backdoor trojan installed in the webbrowser.
IF it’s due to an attempt to reset your password ONE time, and you still see a wordfence block, then please contact us and send us a screenshot. Also, please tell us ALL of the steps you took that got you to that point. Wordfence Temporary Blocks are something we may be able to clear for you.
https://www.google.com/search?q=what+to+do+when+your+ip+is+blacklisted
Background:
When you receive a message that your IP is blacklisted by Security firewalls, you must take steps to work through it. Unfortunately due to security and privacy concerns, we cannot contact security companies on your behalf to work through it.
Blacklisted IP
IF you experience a BlackListed IP address from Sucuri or Wordfence on our site:
There is nothing we can do when an IP address is blacklisted.
To learn and understand a blacklisted IP and the options, run the following search on Google (something your IT team can talk with you about, and something they can assist you with going forward). When a customer sends you a screenshot of Sucuri or Wordfence, the screenshot will indicate if it’s a temporary ban or a black-list ban.
Video Playback
Videos are played back by VIMEOCDN.com and VIMEO.com
It is possible that your VPN or company network / firewalls do not allow (haven’t white-listed) these domains. If this is the case, you will not be able to see or access the video lesson content provided by Vimeo through our platform. There are several things you can try (as it may also be a caching or cookie issue):
- Clear your webbrowser cache, shut down ALL tabs / windows of your webbrowser (shut the entire application down), then restart it and log back in
- Clear your temporary cache, log out, and restart your webbrowser app
- Clear your cookies, log out and restart your web-browser app
- Reboot your machine after clearing your webbrowser cache
- Shut down your VPN to watch the videos
- Temporarily disable your company Firewall software
- Use a home-machine (not a company machine) to watch the videos
- Ask your company to white-list VIMEOCDN.com and VIMEO.COM domains (which they may or may not do)
If you have ideas that ha